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Meeting Date:
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8/25/2022 - 6:45 PM
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Category:
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Discussion Topics
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Type:
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Info
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Subject:
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Ask ACPS FY2022 Customer Relationship Management (CRM) System Quarterly Report for Q4
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ACPS 2025 Strategic Plan Goal:
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Goal 5: Family and Community Engagement ACPS will ensure that all families and community members feel welcomed, respected, and valued.
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Funding Source or Fiscal Impact (where applicable)
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File Attachment:
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Agenda Item Summary:
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The Ask ACPS FY2022 Customer Relationship Management (CRM) Quarterly Report Q4 includes a summary of how stakeholders engaged with the platform from April 2022 – July 2022. More than three-quarters of inquiries were received through the Ask ACPS email address. Questions and feedback comprised the vast majority of inquiries, with comments and commendations accounting for less than 10 percent. Thirty one point three percent were related to student services & equity, communications, school division operations, building operations and technology; 36.4% of inquiries were directed to the school board or related to school board responsibilities. The three most frequently referenced concerns during the time frame were the interim superintendent search (55), the athletic field lighting proposal (34) and safety and security at Alexandria City High School (12).
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Background:
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As we start our first school year with a fully-staffed and operational customer relationship management system, the attached report establishes key data points and metrics on stakeholder inquiries to be shared on a quarterly basis. The report also provides a summary of the performance of the customer relationship management system from April 2022 – July 2022.
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Recommendation:
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The Superintendent recommends that the School Board review the information above and all attachments regarding the Ask ACPS FY2022 CRM Quarterly Report Q4 in preparation for the Aug. 25, 2022 School Board meeting.
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Approvals:
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Recommended By:
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Signed By:
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Kurt Huffman - Executive Director, Community Partnerships and Engagement
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Signed By:
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Julia Burgos - Chief of School and Community Relations
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Signed By:
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Dr. Gregory C. Hutchings, Jr. - Superintendent
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