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Meeting Date:
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12/7/2022 - 6:30 PM
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Category:
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Discussion Topics
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Type:
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Info
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Subject:
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Q1 Ask ACPS Customer Relationship Management (CRM) System FY2023 Report
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ACPS 2025 Strategic Plan Goal:
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Goal 5: Family and Community Engagement ACPS will ensure that all families and community members feel welcomed, respected, and valued. Goal 4: Strategic Resource Allocation ACPS will strategically provide differentiated resources and supports to schools and departments.
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Funding Source or Fiscal Impact (where applicable)
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File Attachment:
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Agenda Item Summary:
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The Q1 Ask ACPS Customer Relationship Management (CRM) FY2023 Report includes a summary of how stakeholders engaged with the platform from July 2022 –September 2022.
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Background:
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Ask ACPS was launched in October 2021 to make it easier for families and community members to submit questions and comments on a range of division-wide issues and get a timely response. Since then, stakeholders have submitted 1,500+ inquiries and comments to Ask ACPS by emailing ask@acps.k12.va.us or by visiting www.acps.k12.va.us/ask to complete a feedback form available in English, Spanish, Amharic and Arabic.
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Recommendation:
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The Superintendent recommends that the School Board review the information above and all attachments regarding the Q1 Ask ACPS FY2023 Customer Relationship Management (CRM) Report in preparation for the Nov. 28, 2022 school board work session.
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Approvals:
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Recommended By:
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Signed By:
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Julia Burgos - Chief of School and Community Relations
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Signed By:
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Dr. Melanie Kay-Wyatt - Interim Superintendent
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