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Meeting Date:
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Category:
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School and Community Relations |
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Type:
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Subject:
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Q1 2023-24 Ask ACPS Customer Relationship Management System Report |
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ACPS 2025 Strategic Plan Goal:
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Goal 4: Strategic Resource Allocation ACPS will strategically provide differentiated resources and supports to schools and departments. Goal 5: Family and Community Engagement ACPS will ensure that all families and community members feel welcomed, respected, and valued.
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Funding Source or Fiscal Impact (where applicable):
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File Attachment:
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Agenda Item Summary:
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The Q1 Ask ACPS Customer Relationship Management (CRM) FY2024 Report includes a summary of how stakeholders engaged with the platform from July–September 2023. |
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Background:
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Ask ACPS was launched in October 2021 to provide an easier method for families and community members to submit questions and comments on a range of division-wide issues and then receive a timely response. Since then, stakeholders have submitted over 3,700 inquiries and comments to Ask ACPS by emailing ask@acps.k12.va.us or by visiting www.acps.k12.va.us/ask to complete a feedback form available in English, Spanish, Amharic, Arabic and Dari. The attached report provides updated data points on stakeholder inquiries. The report also provides a summary of the performance of the customer relationship management system from July–September 2023. |
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Recommendation
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The Superintendent recommends that the School Board review the information above and all attachments regarding the Q1 Ask ACPS FY2024 Customer Relationship Management (CRM) Report. |
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Approvals:
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Recommended By: |
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Signed By: |
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Taneika Taylor Tukan - Executive Director |
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Signed By: |
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Dr. Melanie Kay-Wyatt - Superintendent |
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